Refund and Cancellation Policy
This policy describes how refunds and cancellations work for Omega Tools subscriptions, in line with the Korean Act on Consumer Protection in Electronic Commerce (전자상거래법).
1. Cooling-off period (7 days)
Korean consumers may cancel a paid subscription within 7 days of purchase and receive a full refund of unused platform fees, in accordance with Article 17 of the Act. Provider-side LLM token costs (BYOK) are not refundable by Omega Tools because we never charge them — they are billed by your provider directly.
2. After 7 days — pro-rated cancellation
Cancellation after the cooling-off period takes effect at the end of the current billing cycle. We do not pro-rate partial-month refunds for normal cancellation; you continue to have access until cycle end. You can downgrade or pause at any time from /billing.
3. Service failure or our fault
If the Service is unavailable for more than the SLA threshold of your plan (Starter: 99%, Team: 99.5%, Enterprise: per contract) due to causes within our control, we issue a credit note proportional to the downtime, applied to the next invoice or refunded on request.
4. Disputed charges
If you believe you were charged in error, contact billing support within 30 days of the charge with the workspace ID and Stripe receipt. We will investigate within 5 business days. Bona-fide disputes that we cannot resolve via in-app credit are refunded to the original payment method.
5. How to request a refund
Email the address shown in the footer with subject "Refund request — {workspaceId}" and include the relevant Stripe payment receipt. Refunds are processed within 5–7 business days back to the original payment method (Stripe).
6. Exceptions
We do not refund (a) usage that has already been delivered (council deliberation, KB ingest, completed runs); (b) charges from third-party LLM providers (OpenAI, Anthropic, etc.); (c) fees waived or discounted at sign-up. The 7-day cooling-off rule still applies regardless of these exceptions.